Support Forms

Select the type of request

Please include all relevant information in English in your email so we can better understand and address your issue as quickly as possible.
Include application version(s), operating system information and reproduction steps if relevant. A simple one line asking for help is unlikely to be sufficient.
Note support requests can take up to two working days or more to answer.
Attachments Be sure to press 'Attach' after selecting each attachment.

Requests that will be automatically ignored - if you do not receive a reply it may be due to:
  • One line requests, or requests that include no reasonable detail may be ignored.
  • Be verbose but concise and use attachments (Press 'Attach' after selecting an attachment!)
  • Ignored requests may include questions that may be reasonably found:
    • In the User Guide. Technical support is not for product training.
    • Elsewhere on the web site. Technical support is not for product information.

Order or Email  
Product  Version OS Version 
Purchase Request - Subject
Please describe your license requirements. Include your Name / Business Name, amount of seats you require and any special details relevant.

If requesting support for files not working correctly, please attach some sample files of the appropriate type.