Contact and Support
For general public discussion about MysticThumbs or other software we encourage you to visit the facebook page
where you may find help or discussions pertaining to your query.
Proceed to the License Request page
to have your license key emailed to you from your email or order number.
Machine broken or replaced? Reinstalled Forgot to remove your license key? Recycled some old computers without first removing MysticThumbs?
Reinstalled Windows and MysticThumbs is not accepting your license key?
Revoke old machines and release seats on your license key here
Please review the above options first as your request may be covered elsewhere on the web site, User Guide, and FAQ before sending support requests.
Email sent directly to us without using the online support form is not monitored and will be auto-replied to.
Support requests are usually answered within three (3) working days.
Install, Uninstall or Update problems?
If you receive an error installing, uninstalling or updating MysticThumbs, please follow the instructions here for a fix
If you have been satisfied with customer service and support or would like to help fund development of existing or future products, you can make a donation through PayPal using this button.
A lot of blood, sweat and tears goes into our software and donations are very welcome.